Need a different size or something else? We accept eligible returns and exchanges within 30 days of purchase through our returns portal. You can choose an exchange or receive store credit if you do not wish to exchange.
Item condition
Items must be unworn, undamaged and have their original tags still attached. We cannot accept items that have been worn, damaged or had their tags removed. If your item arrived faulty, please contact us as outlined below.
How to start a return or exchange
Visit our returns portal, enter your order number and the email address used for your order, then follow the prompts to choose an exchange or a return for store credit.
Return cover & exchange postage
You can add return cover to your order for $3 at checkout to receive free returns on that order. If you do not purchase return cover, you are responsible for the postage to return your item and, if you choose an exchange, the postage to send your replacement item to you.
Sale items
All sale items are final sale. We do not offer returns or store credit on final-sale items. If you need a different size in a sale item, please email hello@sarestore.com.au so we can help with a size exchange.
Swimwear & underwear
We do not accept returns or exchanges on swimwear or underwear.
Faulty items
If your item is faulty, please contact hello@sarestore.com.au. We will help you and arrange a full refund for the faulty item.
SHIPPING - Once a parcel has left Sarë Store, it is the property of Australia Post, however if your parcel does not reach you within our delivery time, we can do all we possibly can to track and find your parcel for you. Contact us at hello@sarestore.com.au if you experience any delays.